Abhi C

Abhi C

Customer Success & Account Management

I've built a business serving 2,500+ clients. Now I bring that owner's perspective to customer success: helping clients get started, solving problems early, and giving them reasons to stay.

Open to remote Customer Success and Account Management roles

See how I work View experience Contact me
Abhi C · Customer Success professional
2,500+
Clients coached over 10+ years
6+ mo
Average coaching relationship
~150
Accounts managed at one time
500
Clients won through referrals

About

I've been responsible for the sale and what happens next

For more than a decade, I ran a music coaching business that served 2,500+ students. I found the clients, taught them, supported them when they struggled, and managed a small team. I know how much work goes into earning a customer's trust.

I've also worked in customer success, account management and sales, managing up to roughly 150 accounts at a time. That meant staying on top of check-ins, following up when someone went quiet, and keeping clear notes so the next conversation picked up where we left off.

When a client says something isn't working, I want to understand why. What have they tried? Where did they get stuck? What were they expecting? Once we understand that, we can agree on what to do next.

My experience is especially useful in coaching, education and services, where clients need to put what they've bought into practice. I enjoy helping people get through that difficult stretch between starting something and seeing results.

Customer Success strengths

What you can count on me for

Helping clients get results

  • Client onboarding
  • Adoption & implementation
  • Retention
  • Renewals
  • Upsell & expansion

Looking after the relationship

  • Managing a large client list
  • Success planning
  • Customer health monitoring
  • Escalation management
  • Churn prevention

Keeping things organised

  • Consultative communication
  • Clear handoffs between teams
  • Expectation management
  • Accurate CRM notes & reporting
  • Follow-up & reactivation systems

Career experience

Where I've done the work

Founder & Head Coach Music Coaching Business
10+ years  ·  2,500+ students
  • Built a coaching business serving 2,500+ students over 10+ years. Clients stayed for 6+ months on average, and roughly 500 came through referrals and word of mouth.
  • Helped new students get an early win, then supported them with weekly and mid-week check-ins and a commitment to reply within 24–48 hours.
  • Coached complete beginners to performing on stage, several going on to perform semi-professionally.
  • Handled marketing and delivery, including sales funnels, video sales letters, ads and content, while managing a small team.
Setter & Closer, IAU Division NGT Academy
2024–Present  ·  Remote  ·  IT certification programs for US military veterans
  • Help US military veterans understand their benefit eligibility and decide whether an IT certification program is right for them.
  • Maintain roughly a 70% appointment show rate and ~50% close rate on attended calls while completing 100+ daily outbound touches.
  • Follow up with people who missed calls or stopped responding, and keep the CRM and daily reports up to date.
Client Success Manager & Closer The Growth Architect
2022  ·  Remote  ·  Marketing & ad-service offers (B2B / B2C)
  • Looked after roughly 50 client accounts after the sale, including ongoing support, renewals and conversations about additional services.
  • Improved the handoff between sales and onboarding so new clients could get started faster.
  • Spoke with clients who were unhappy or considering leaving, worked out what was going wrong, and agreed on practical next steps.
Account Manager & Closer 7th Level HQ
2022–2023  ·  Remote  ·  Coaching & training offers, $6K–$32K
  • Managed roughly 150 accounts, staying involved from the sale through onboarding and delivery.
  • Checked how clients were putting the training into practice and helped them work through the parts they found difficult.
  • Helped clients work through their needs and questions when considering programs priced from $6K to $32K.
Earlier roles
2021–2024
  • Blazar Group, Setter/Closer & Sales Operations (2023–24): supported the full cycle across coaching and consulting offers; helped structure CRM workflow and onboard new sales talent.
  • Homely Holdings, Closer / Lead Manager, Real Estate (2021–22): qualified sellers across CA & NV; delivered well-documented warm handoffs to acquisitions.
  • Social Training Company, Setter → Junior Closer (2021): promoted within six months on performance.

Case studies & portfolio projects

A few examples from my work

Three examples of helping clients move forward, followed by two sample plans showing how I'd organise onboarding and spot clients who need support.

Real experience

Turning client doubt into a clear path forward

Situation
Some coaching clients were improving but couldn't see it themselves. They started doubting their progress and lost motivation.
Challenge
They needed a clearer picture of what progress looked like and what they were working towards.
Approach
I broke their six-month goal into weekly steps, with specific actions they could practise and use to track their progress.
Outcome
Clients regained confidence and got back into their practice. I used this approach again when other students had similar doubts.
Skills: Success planning · Retention · Risk identification · Client communication
Real experience

Diagnosing the real problem behind "this isn't working"

Situation
A client concluded the program wasn't the right fit and was ready to walk.
Challenge
I needed to understand whether the program was a poor fit or whether something specific had gone wrong along the way.
Approach
I talked through what the client had tried. We found they'd missed some foundational steps and were judging progress against the wrong measures, so we put those steps back in order.
Outcome
The client understood where they'd got stuck, stayed in the program, and started working on the steps we'd agreed.
Skills: Escalation management · Churn prevention · Diagnostic problem-solving · Expectation management
Real experience

From complete beginner to stage performer

Situation
Clients arrived as complete non-singers with no experience, high self-doubt and uncertainty about whether they could ever perform.
Challenge
Performing felt a long way off. Students needed enough encouragement and structure to keep practising when their confidence dipped.
Approach
I started with something they could achieve early, then built up the difficulty as their confidence grew. Weekly and mid-week check-ins helped them keep practising, and I committed to replying within 24–48 hours.
Outcome
Complete beginners went on to perform on stage, and several performed semi-professionally. Across the business, students stayed for more than six months on average.
Skills: Onboarding · Adoption · Long-term engagement · Outcome ownership
Sample approach

How I'd help a new client get started

This sample plan adapts what worked in my coaching business to a B2B customer success role. I'd adjust the timing and check-ins to suit the client and the service.

Kickoff & ownershipDays 1–3
Ask what the client wants to achieve, agree who is responsible for each step, and set check-in times and response expectations.
Fast first winWeek 1
Choose one useful, achievable task so the client can see progress in their first week.
Regular check-insWeeks 2–6
Check in weekly, with extra support when needed. Ask what they've tried, what's working and where they need help.
Success planningOngoing
Break the bigger goal into weekly steps and review progress together, adjusting the plan when needed.
Risk, renewal & expansionOngoing
Reach out when participation drops. Discuss renewals and additional services when the client's results and needs make those conversations useful.
Demonstrates: Onboarding design · Adoption management · Success planning · Churn prevention · Renewal planning
Sample approach

How I'd spot clients who need support

A sample scoring model to help decide who to contact first. I'd test these weights against actual client behaviour and adjust them with the team.

SignalWhat it measuresWeight
EngagementAttends check-ins and replies to messages25%
AdoptionActually implementing the product / method30%
Outcome progressMovement toward their defined goal25%
SentimentTone in conversations; expressed doubt10%
RelationshipRegular contact with the right people10%
Healthy 80–100: review progress and next goals Watch 50–79: check in and ask what's changed At risk <50: prioritise a conversation
Demonstrates: Customer health monitoring · Risk identification · Data-informed prioritization

My approach to Customer Success

What working with me looks like

Onboarding

Agree on the goal and help the client take a useful first step in their first week.

Communication

Set regular check-ins, follow through on promises, and let clients know when they can expect a reply.

Adoption

Ask how clients are using what they've bought and help when they get stuck.

Risk identification

Notice missed calls, unanswered messages or frustration, and reach out to understand what's changed.

Escalations

Listen without getting defensive. Understand the problem and agree on what happens next.

Retention

Review progress together so clients can see what they've achieved and what still needs work.

Renewals

Talk honestly about the results so far and whether continuing makes sense for the client.

Customer feedback

Take concerns seriously and pass useful feedback to the people who can act on it.

Internal collaboration

Make sure the delivery team knows what was promised and the client knows who to contact.

Tools & systems

What I work in

CRM

HubSpotGoHighLevelClose

Communication

ZoomSlackAircallTwilio

Productivity & scheduling

NotionCalendly

I'm comfortable working in a CRM and learning the tools a team already uses.

Certifications & learning

Ongoing development

Client Success Foundry | CSM CertificationDave Barton · in progress
NEPQ 2.0 & 3.0Consultative sales methodology
NEPQ Inner Circle
Objection Box Elite
Sam Ovens Consulting Accelerator
UpLevel
Russell Brunson Two Comma ClubHome study program

Contact

Let's talk about your customers

Looking for someone who can look after your clients and help them get results? I'd love to hear about your team and the role.

Emailabhinandan77777@gmail.com
Phone+1 (310) 430-0731
LocationRemote
Email me